Privacy Policy

1. Introduction

fq777 ("we", "us", or "our") is committed to protecting the privacy and security of all users who visit and use our online casino and sports betting platform at fq777.ws. This Privacy Policy explains in plain language what personal information we collect, why we collect it, how we use and store it, and the rights you hold over your data. By accessing or using fq777, you confirm that you have read, understood, and agreed to this Privacy Policy.

This policy applies to all players registered on fq777, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other cities and districts across Bangladesh. It covers every service we offer, including cricket betting, live casino, slots, crash games, and payment transactions processed via bKash, Nagad, Rocket, or other supported methods.

2. Information We Collect

We collect personal information through several means when you register, deposit funds, place bets, or contact our support team. The categories of information we collect include:

• Identity information: full name, date of birth, national identification number, and copies of government-issued identification documents required for KYC verification.
• Contact information: email address, mobile phone number, and current residential address (including city and district within Bangladesh).
• Financial information: transaction records, deposit and withdrawal history, payment method details (bKash wallet number, Nagad account, Rocket reference), and account balance data.
• Technical and usage data: IP address, device type, browser type and version, operating system, pages visited, time spent on each page, clickstream data, and session identifiers.
• Communications data: records of your correspondence with our support team, including live chat transcripts and email threads, to maintain service quality and resolve disputes.

3. How We Use Your Information

fq777 uses the information collected strictly for lawful purposes necessary to operate our platform, deliver our services, and protect the integrity of the gaming environment. We do not engage in the sale or unauthorized sharing of personal data.

Account Management and Service Delivery

Your identity and contact information is used to create and manage your fq777 account, process your deposits and withdrawals, verify your age (players must be 21 years or older), handle bonus claims, and ensure your account is accessible only to you. Payment information is used solely to process transactions through bKash, Nagad, Rocket, and other supported gateways.

Security, Fraud Prevention, and Compliance

We use technical and transactional data to detect and prevent fraudulent activity, money laundering, and multi-accounting violations. KYC documentation is retained in accordance with applicable legal requirements to comply with anti-money-laundering obligations. Responsible gaming tools are also built on data that helps us identify patterns of at-risk behaviour.

Marketing and Communications

With your consent, we may send you promotional emails or SMS messages about bonuses, new games, cricket betting events, or seasonal promotions (such as Eid or Pohela Boishakh specials). You may opt out of all marketing communications at any time by contacting us at [email protected]. Opting out does not affect transactional or account-related messages.

4. Cookies and Tracking Technologies

fq777 uses cookies and similar tracking technologies to improve your experience, maintain your login session, and analyse platform performance. Cookies are small text files stored by your browser when you visit our site. The types of cookies we use include:

• Essential cookies: required for core site functions such as login session management, shopping cart data, and security tokens. These cannot be disabled without breaking core functionality.
• Analytics cookies: used to measure how users interact with fq777, which pages are most popular, and where users encounter problems, helping us improve performance and usability.
• Preference cookies: store your language preference, theme settings, and other personalisation choices so they persist across sessions.
• Marketing cookies: used to deliver relevant promotional content based on your activity on fq777. These are only activated if you have provided consent.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the performance or availability of some features on fq777.

5. Sharing of Information

fq777 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances: with payment processors (such as bKash, Nagad, Rocket) strictly to execute your financial transactions; with identity verification and KYC service providers required by our compliance obligations; with IT infrastructure and hosting providers who process data solely on our behalf under strict data processing agreements; and with law enforcement or regulatory authorities when we are legally compelled to do so.

All third-party partners who receive any of your data are contractually required to handle it in a secure manner consistent with this Privacy Policy and applicable data protection standards. We do not permit them to use your data for any purpose beyond what is necessary to deliver the agreed service.

6. Data Security

fq777 takes the security of your personal information seriously and implements a range of technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Our security framework includes:

• SSL/TLS encryption across all pages and during all data transmissions between your device and our servers.
• Encrypted storage of sensitive fields, including account passwords (stored as salted cryptographic hashes) and payment reference numbers.
• Access controls limiting staff access to personal data on a strict need-to-know basis, with activity logging on all administrative actions.
• Regular security audits and vulnerability assessments to identify and remediate potential weaknesses in our platform infrastructure.

7. Data Retention

fq777 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, or reporting obligations. For active account holders, data is retained for the duration of the account's existence and for a reasonable period thereafter consistent with applicable legal requirements. For closed or suspended accounts, personal data related to financial transactions and identity verification may be retained for up to seven (7) years from the date of account closure, in accordance with anti-money-laundering and financial record-keeping obligations.

Once data is no longer required, we securely delete or anonymise it so that it can no longer be associated with you as an individual. You may request early deletion of your data subject to our legal retention obligations by contacting our privacy team at [email protected].

8. Your Rights Over Your Data

As a user of fq777, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] from the email address associated with your account, and we will respond within a reasonable timeframe:

• Right of access: you may request a copy of all personal data we hold about you, including a description of how it is being used and with whom it has been shared.
• Right to rectification: if any of the personal data we hold is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data. Note that this right is subject to our legal obligation to retain certain records.
• Right to withdraw consent: where processing is based on your consent (such as for marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

9. Children and Minors

fq777 is strictly an adults-only platform. All gambling services are available exclusively to players who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If you are a parent or guardian and believe that a minor has created a fq777 account or provided us with personal information, please contact us immediately at [email protected] and we will take prompt action to close the account and delete the associated data.

We may implement age verification checks at registration or at any subsequent point in the user journey to enforce this policy. Any account found to belong to a person under 21 will be immediately suspended pending identity verification, and any funds held will be handled in accordance with our Terms and Conditions.

10. Links to Third-Party Services

fq777 may display or reference certain third-party services such as payment gateways (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi). When you interact with these third-party services, their own privacy policies govern how your data is handled. fq777 is not responsible for the privacy practices of external services or platforms.

We encourage you to read the privacy policies of any third-party services you use in connection with fq777. We have no control over, and assume no responsibility for, the content or privacy practices of any such third-party sites or services.

11. Changes to This Privacy Policy

fq777 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of fq777 after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fq777 handles your personal data, please contact our privacy support team. We are available seven days a week and aim to respond to all privacy-related enquiries within 3 business days. You can reach us at: [email protected]. Please include your registered username and a brief description of your enquiry so we can assist you as efficiently as possible.